What did the CQC Inspectors find when they inspected us in March and April this year?
‘Throughout the time the inspection team was at The Marbrook Centre we saw that staff and people living / staying at the home interacted well with each other and had warm, caring relationships. There was lots of fun and laughter as well as appropriate banter that people clearly enjoyed. Staff were patient and gentle and on Mayfield we saw a lot of hand-holding and hand-stroking in order to reassure and calm people.’
‘The Marbrook Centre was very well designed to ensure that people received the care and support they needed in very modern, extremely well-equipped premises. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible’
‘Staff made efforts to communicate with people in ways the person wanted and could understand. One person’s life had been transformed by the introduction of an eye-gaze system so that they could communicate their wishes and preferences.’
‘Statistics showed, and comments from people and their relatives confirmed, that the service provided had supported a high percentage of people to attain their goal of improving so that they could go home.’
Overall rating for this service Good
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